As a business that spans the UK, we know how important it is for every client to receive the same high-quality service, whether they’re in Inverness or Devon. Ensuring consistent delivery and service across numerous bases takes work and isn’t without challenges, but is crucial in safeguarding brand value and reputation.
This challenge of consistency is one that franchisers will be familiar with. A weak link can be felt across the entire business and, if not addressed quickly, can create damage to a brand that has taken years to build.
At NSS, a number of franchised businesses have chosen us as their preferred supplier to ensure that across branches, building maintenance requirements are being serviced to the same standard.
Different suppliers at different branches equates to different execution of jobs and ultimately inconsistent customer experiences.
But the benefits extend beyond the crucial element of consistent quality and into other core commercial areas:
- Cost-saving – Depending on the size and shape of the contract, it may be the case that a supplier can be more competitive on costs. Working across ten sites instead of one creates opportunity to build in efficiencies, for example.
- Shared values –If you’ve identified a supplier that shares your vision and values, this can consistently be rolled out across all franchises.
- Strong relationships – Not only is one supplier far more efficient from a management and admin point of view, but it also makes room to form concrete working relationships. This helps build trust and means that, as the relationship grows, the supplier will better understand the business model to deliver a better service.
- Processes and reporting –On both counts, consistency can be bred. This means that franchises can be compared more easily and lessons can be highlighted and shared to build efficiencies.
At NSS, we have a comprehensive service offering, spanning building maintenance and repairs. To find out more about how we can support your franchise, please contact us on 03459 677477.