People

Malcolm is an experienced, resourceful and highly motivated business leader with 20 years facilities management experience after graduating from university with a BA (Hons) degree in Philosophy, Politics and Economics. Previously employed by Bruntwood for ten years, Malcolm was responsible for the management of a mixed commercial portfolio of over 2.6m sqft.

Today, Malcolm brings a depth of sector understanding and expertise to align with business objectives and successfully provide strategic direction and leadership to other managers across the group. He sets the highest of standards in facilities management best practice and takes a robust approach to financial management, corporate governance and health and safety compliance.

Customer focused and people driven, Malcolm is highly organised with excellent attention to detail and a total commitment to quality. As a driving force behind the recent Investors in People Gold accreditation, Malcolm led the Cleaning division to improve customer satisfaction and retention leading to £7.5m+ net sales growth over three years post-merger.

Phil joined High Access while studying at Leeds Metropolitan University as part of the business’ first graduate scheme. Phil has quickly progressed over the past decade and knows the business and his its clients inside-out. While helping drive UK expansion and spearheading the opening of a Slough depot, Phil manages the company’s day-to-day operations with a focus on health & safety and delivering for clients.

Delivering national cleaning services to a range of blue chip organisations, Mark set up the specialist division in 2014 and has grown the team he heads up. Now working with the UK’s top facilities management providers, he started his career in 1997 as a window cleaner, quite literally learning the ropes. Mark has vast experience in mobilising multi-site contracts on a national basis within the retail, commercial and petrochemical sectors. A motivated leader, Mark believes in empowering his team to achieve their full potential.

With 18 years’ experience in the industry, Tom started his window cleaning career in 2001 working in Canary Wharf. Tom previously led the commercial window cleaning team in the south before being promoted to delivering the same role across NSS Group’s national reach.Tom’s dedication and passion ensures NSS Group is the market leader for commercial window cleaning in the UK. His role is centred around developing relationships with commercial and corporate customers, ensuring that business exceeds expectations in terms of service and safety.

Having been part of the business for a decade, Darryl has been a key player in building an excellent reputation within the retail sector. Darryl was promoted from retail operations director to national retail director in 2016. NSS Group’s retail clients read like a who’s who of the high street. It’s Darryl’s role to continue to nurture these relationships providing the best service in the industry.

Since joining the sales team in 2015, Lynsey has built a track record for taking the time to understand clients and the challenges they face on their commercial property estates. Lynsey works with clients across the retail, facilities management, corporate and public sector to help them benefit from the full range of NSS services.

Daniel joined the HR function to help support recruitment during a period of fast growth. A highly motivated HR and Recruitment professional with seven years’ experience gained from sectors such as finance, telecoms, renewables and FMCG, Daniel has a proven track record of managing recruitment and employee relations activities across multiple sites.